Responsible Gambling Policy

At Galactic Bets we take responsible gambling seriously. We want players to enjoy online casino and sports betting in a safe, controlled way, and we provide practical account tools and guidance to help you stay in control. If you ever feel play is no longer fun, we encourage you to use the available controls or reach out to our support team for help.

Player protection principles

We base our approach on simple principles: informed choices, clear controls, and quick access to support. We promote fair play, protection of underage players, and detection of risky behaviour so that we can act early to prevent harm. Our staff are trained to respond to requests related to safer play and can assist with setting limits or discussing account options.

Account controls and activity tools

You can manage your play directly from your account. Tools include the ability to set deposit limits, loss limits, and session time limits. Limits can usually be applied on a daily, weekly, or monthly basis and adjusted through your account settings or with help from support. We recommend setting limits before you start wagering and reviewing them regularly.

Deposit limits

Deposit limits let you control how much you add to your account over a set period. Use these limits to keep spending aligned with your budget. Limits are adjustable, but changes may be subject to a waiting period to prevent impulsive increases.

Loss and staking limits

Loss limits cap how much you can lose over a chosen timeframe. Staking or bet-size limits can help reduce risk on individual wagers. These controls are useful if you want stricter boundaries than deposit limits alone.

Time limits and account breaks

Session timers and temporary account breaks help limit how long you play in one sitting. If you need a pause, request a short time-out to block access for a set period without closing your account permanently.

Self-exclusion and account closure

If you need a longer break, self-exclusion is available. Self-exclusion closes your account for the chosen period and prevents you from opening a new account while the exclusion is active. To set up self-exclusion or request permanent account closure, contact our support team via live chat or email and we will guide you through the process.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, neglecting responsibilities, hiding gambling activity, spending more than planned, or using gambling to cope with stress. If you or someone close to you shows these signs, take action early by using limits, requesting a time-out, or seeking professional support.

Tips for staying in control

Set a budget and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling when upset or stressed, and never gamble with money you need for bills. Keep play recreational and review your account activity regularly to spot patterns.

Professional help and support

If you need more support than the tools provide, consider talking to a health professional or a local support service. Many communities offer confidential counselling for gambling-related issues. If you are unsure where to turn, contact our support team and we will provide information on local resources and next steps.