Data Privacy Policy
This Privacy Policy explains how Galactic Bets collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We value your privacy and aim to be clear about the data we handle, why we need it, and how you can manage your information. This page describes the categories of data we collect, how we use them, and the choices available to you.
Types of data we collect
Personal data
When you create an account or contact us we may collect identity and contact information such as your name, date of birth, email address, phone number and residential address. For security and verification purposes we may also collect government ID or other documents when you request withdrawals or when required by our verification checks.
Technical data
We collect device and connection information to operate the site and improve performance. This includes IP address, browser type, operating system, device identifiers and location data inferred from your connection. We also log session details such as pages visited, time on site and in-game activity to ensure stable service and fair play.
Transactional data
To process deposits, bets and withdrawals we record payment and transaction details. This can include payment method information, wallet or transaction references for cryptocurrency payments and a record of your wagers and wins. We retain transaction data to manage your account and meet internal compliance checks.
Use of information
We use collected information to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud and comply with legal obligations. Data also helps us provide customer support, resolve disputes, and maintain the security and integrity of our games. With your consent we may use contact details to send service messages or promotional offers, which you can opt out of at any time.
Data protection practices
We apply technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration and destruction. This includes secure transmission protocols, access controls and procedures for staff handling sensitive data. While we work to safeguard your information we cannot guarantee absolute security for data transmitted over the internet.
Cookies and tracking technologies
We use cookies and similar tracking tools to remember preferences, support account logins, analyse site usage and personalise content. Some cookies are essential for core functionality, while others enable analytics or advertising features. You can manage or block cookies through your browser settings, though this may affect how the site operates.
User rights
If you are a Canadian player you have the right to access the personal information we hold about you, request corrections, and object to certain processing activities. You can also request restriction or deletion of your account data, subject to legal or regulatory requirements that may require us to retain certain records.
Access, correction and deletion of data
To review, update or request removal of your personal information please contact our support team at [email protected]. We will respond to reasonable requests and explain any limits on deletion where retention is required for legal or security reasons.
Information sharing and third parties
We may share data with service providers who help operate the platform, payment processors, fraud prevention partners and parties involved in dispute resolution or legal requests. We only share the information necessary for these services and expect third parties to protect it. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time to reflect changes in our operations. When material changes occur we will post an updated version on site and indicate the revision date. Continued use of our services after updates constitutes acceptance of the revised policy.